TERMS & CONDITIONS
Thank you for visiting www.alahmar.co (the “Website”). This Website is expressly owned and operated by ALAHMAR Co., ALAHMAR, a Thai limited liability company ("ALAHMAR,” "we," "our," "us"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS WEBSITE. These legal terms and conditions govern the use of and access to this Website, and constitute an agreement between ALAHMAR and you, the visitor.
Ownership of Proprietary Information. Copyright, Trademark & Other Intellectual Property Protection
This Website as a whole and all material on this Website, including but not limited to all design and content such as photographs, images, illustrations, text, designs, logos, trademarks, trade dress and other materials, are protected by copyright, trademarks, trade dress, and other intellectual property rights, whether registered or unregistered, and exclusively owned by ALAHMAR. All worldwide rights, titles, and interests are reserved.
The contents of our Website and the Website as a whole are intended solely for your personal, noncommercial use. Any use of our Website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of ALAHMAR. Unless expressly set forth in writing from us, we do not authorize any reproduction, publishing, display, modification, sale, or distribution of any of its products or materials. Among other things, you may not (i) create derivative works from, sell or participate in any sale of, this Website, any of the materials on this Website, or any related software, or reverse engineer, decompile or disassemble any technology used to provide the Website and the goods or services offered on the Website; (ii) reproduce, duplicate, copy, sell or otherwise exploit the Website or any image, page layout, page design, trade dress, trademark, logo or other content for any purpose; (ii) extract or copy any site content; (iii) use any meta tags, search terms, key terms, or the like that contain the Website’s name or ALAHMAR marks;
You may, for your personal, noncommercial use only, download or electronically copy and print any of the page contents displayed on the Website. Should you choose to download, copy, or forward any Website materials via email, no right, title, or interest in those materials will be transferred to you.
The name and the mark ALAHMAR, and ALAHMAR Co., Ltd., and all other marks and logos depicted on this Website and supplied by ALAHMAR, whether registered or unregistered, are trademarks or service marks of ALAHMAR, and shall at all times be exclusively owned by ALAHMAR, and shall at all times remain vested in ALAHMAR, in the Kingdom of Thailand and in other countries.
Warranties, Disclaimers and Limitation on Liability
While we endeavor to present the most accurate information on this Website at all times, there may be times when the Website contains incomplete or inaccurate data, including typographical errors or inaccuracies. Any errors are wholly unintentional. Prices and descriptive information or imagery are subject to change without notice. Some products may appear smaller or larger than their image displayed on the Site. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings. We sincerely apologize for any inconvenience this may cause. We reserve the right to extend, modify or discontinue any offer at any time without notice.
Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, suppliers, successors and assigns of each (collectively, the “ALAHMAR Affiliates”), will not be liable for any damages whatsoever arising out of or related to the use of the Website or any other site(s) linked to it. This limitation of liability applies to direct, indirect, consequential, special, exemplary and punitive or other damages you or others may suffer, as well as damages for lost profits, failure of performance, business interruption, computer viruses, file corruption, communication-line failure, network or system outage, the loss of data or information any other tangible or intangible loss, even if we are notified in advance of the potential for any such damages.
It is possible that other users or unauthorized persons post or transmit offensive or obscene materials to or from the Website and that you may involuntarily be exposed to such materials. It may also be possible for other users or unauthorized persons to obtain personal information about you. By using this Website, you assume the risk of such occurrences. Additionally, you specifically acknowledge and agree that neither ALAHMAR nor any ALAHMAR Affiliate shall be liable for any defamatory, offensive or illegal conduct of any user of the Website, or for any loss or damage resulting from a third party’s unauthorized use of the Website or your personal information.
THE INFORMATION AND MATERIALS CONTAINED IN THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. ALAHMAR DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE, AND THAT ALAHMAR SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.
To the fullest extent permissible by applicable law, and without limiting the generality of the foregoing, the ALAHMAR and the ALAHMAR Affiliates expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection and non-compliance with any printed directions.
Without limiting the generality of the foregoing, ALAHMAR and ALAHMAR Affiliates make no warranty that: (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure, or error-free; (iii) information that may be obtained will be accurate or reliable; (iv) the quality of any products, services, information, or other material obtained by you through the website will meet your expectations or needs; and (v) any errors in the website will be corrected.
To the extent certain jurisdictions do not allow the disclaimer of certain warranties or the limitation or exclusion of liability for certain types of damages, then some of the above disclaimers and limitations may not apply to you.
This Website may contain links to other Websites. We are not responsible for the availability of, or any content or material contained in, or obtained through, any such Websites. We do not endorse those Websites or materials. Any questions or comments relating to any other Website should be addressed to the operator of those Websites. No linking to this Website is permitted without prior written permission from ALAHMAR.
Correspondence & Use of Submissions
While we welcome your comments and feedback regarding our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Website or any email connection. Any and all communications, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to ALAHMAR on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website ("Submissions") shall be and remain ALAHMAR property. Such Submissions shall constitute an assignment to ALAHMAR of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Submissions. We will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submissions. We shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or knowledge disclosed therein, for any purpose, including the development, manufacturing and/or marketing of goods or services. ALAHMAR is under no obligation to (i) respond to any Submissions, (ii) maintain Submissions in confidence, or (iii) pay compensation of any kind for your Submissions. Any Submissions by you is a declaration on your party of the full release of all proprietary claims and/or intellectual rights regarding your Submissions. We will not use your name in connection with any such Submissions unless we first obtain your permission or otherwise are required by law to do so.
Applicable Law and Dispute Resolution
ALAHMAR makes every effort to describe and show the products as accurately as possible. Each item is shown, accompanied by an accurate description. All images displayed on a diamond or jewelry product page are actual images of the product, and not merely illustrative. The colors we use, as well as the display and color capabilities of your computer monitor, may positively or negatively affect the colors that you actually see on your screen. Therefore, ALAHMAR cannot guarantee that your monitor's display of any product color, texture or detail will be 100% accurate.
Furthermore, ALAHMAR cannot guarantee that all product descriptions or other content are without error and entirely complete. ALAHMAR is continuously updating new and existing online information, and every effort is made to ensure all products are properly priced and accurately described. In the event that any item is deemed by ALAHMAR to be priced incorrectly, ALAHMAR reserves the right to refuse sale of that product. If any pricing error is recognized, even after the payment is received, ALAHMAR reserves the right to cancel the sale and refund the transaction in full.
Nothing on this Website constitutes a binding offer to sell the products described on the Website or to make such products available in your area. ALAHMAR reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in ALAHMAR‘s sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, ALAHMAR has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ALAHMAR will issue a refund to your credit card account.
While not all ALAHMAR merchandise is customizable, we are happy to work with you, to the extent possible, to accommodate your request for a custom order. Resizing requests are considered custom orders. ALAHMAR reserves the right to refuse any request for customization. Custom orders cannot be returned. If a custom order is returned to ALAHMAR’s warehouse, no refund will be provided. Please note, custom orders require 3-7 weeks for production and processing, and price may vary. Once processed, custom order merchandise ships according to ALAHMAR’s Shipping and Handling policy.
Special orders may be placed for out of stock ALAHMAR merchandise, or if you require merchandise to be delivered outside of ALAHMAR standard Shipping and Handling policy delivery period. You may place a special order by emailing your request to email@example.com. Once a special order is placed, you will receive an email, confirming receipt of your order. Once the order is accepted by ALAHMAR, you will receive a second email confirming the order has been accepted and providing details specifying when the order will ship. Please note, special orders require 3-7 weeks for processing. Once processed, special order merchandise ships according to ALAHMAR’s Shipping and Handling policy.
Accepted Forms of Payment
ALAHMAR accepts each of the following forms of payment for online purchases: All major credit cards (Visa, Mastercard, American Express) via Paypal, or bank wire. If payment is not accepted online, please contact your bank for approval of your transaction. Please note, your billing address, phone number, and email must match the information on your credit card statement. Full payment is due before any order is processed and produced. Only one (1) form of payment is acceptable per order, multiple methods of payment will not be processed.
Shipping and Handling – Domestic and International
Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of the designated window will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow up to four (4) business day for this process.
For domestic orders inside the Kingdom of Thailand, ALAHMAR does not charge a shipping charge. After the order is processed and merchandise is shipped by ALAHMAR, packages are received within 2-6 business days.
For international orders, ALAHMAR normally charges a flat rate fee of $140 for shipping. After the order is processed and merchandise is shipped by ALAHMAR, packages are received within 2-6 business days. The customer is fully responsible for any additional customs fees, duties or taxes collected prior to or upon delivery.
Due to security reasons, ALAHMAR carriers DO NOT ship to the following countries: Afghanistan, Belarus, Central African Republic, Congo, Ivory Coast, Cuba, Eritrea, Yugoslavia & Serbia, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Yemen, Zimbabwe.
However, if you live in one of these countries and would like to make an order, please contact us prior and we will do our best to find alternative delivery routes.
Returns, exchanges and Refunds
ALAHMAR does not accept returns, exchanges or cancellation of any merchandise, but please contact us if you have any problem with your order.
All orders will be insured and delivered by UPS Capital / FedEx and will require adult signature upon delivery, and photographic ID may be required. Additional charges may accrue if more than one (1) delivery attempt is made. ALAHMAR does not ship to Post Office Boxes. Deliveries may only occur on Monday thru Friday. Orders may not be shipped or delivered on National Holidays. Please note, ALAHMAR is not responsible for carrier delays. For standard delivery times see ALAHMAR’s Shipping and Handling policy.
Cancelling or Modifying Orders
Once an order has been accepted by ALAHMAR, it cannot be cancelled or modified.
Sales Tax – Domestic Orders
Sales tax will be charged according to the Thai law, for purchases shipped inside the Kingdom of Thailand. Individual rates will be reflected during the order checkout process prior to order submission.
Duty and Tax – International Orders
Duty, customs tariffs and VAT are set by your local government. ALAHMAR is not responsible for any duty, customs tariffs and VAT collected prior to or upon delivery.
ALAHMAR recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
ALAHMAR shares your concerns of dealing with only 100% ethically mined minerals. The company guarantees not to sell, trade, endorse, or even engage with any products sourced from conflict areas. In total compliance with the Kimberley Process Certification Scheme (KPCS), the Patriot Act, and United Nations resolutions, the company is committed to only working with legitimate diamonds, gemstones, and Gold. ALAHMAR does not purchase polished diamonds from areas affected by unjust activity, such as Ivory Coast, Angola, Liberia, the Democratic Republic of Congo, and Sierra Leone. ALAHMAR wants to instill confidence in our clients that we strive to do absolutely everything in our power to support a healthy ecosystem. This stems from the suppliers we deal with, through to the goods we use, and into the products we sell. Especially in today’s world with advanced technologies and interconnected communications, our commitment is to always uphold optimal respect to all environmental, social, and safety practices. Our reputation is important to us, so please don’t hesitate to reach out with any questions or concerns.
Last Edited on 19 Nov 2016